Data Deletion Instructions

This is a starter policy provided for completeness and is not legal advice; have it reviewed by qualified counsel before relying on it.

You can ask us to delete your PayTier account and the personal data associated with it at any time. This page explains how to make a request and what happens next.

How to request deletion

You can request deletion in either of these ways:

• from within the app, with Delete my account in your Settings; or
• by emailing [email protected] from the email address associated with your account, using the subject line "Data deletion request".

What we delete

When your account is deleted, we delete your account, business profile, clients and contacts, company and payout account details, and the WhatsApp messages and voice data associated with your account, along with any invoices that have no payment or refund on them. PDF copies of invoices are the exception, as described below.

What we keep

We keep three things. The first two are no longer linked to an account; the PDFs show the details printed on them.

• A minimal identity record, for five years. For each identity check that reached a decision, we keep your verified name, a keyed fingerprint of your date of birth, the decision and its dates, the check's reference, the document type, issuing country and expiry date, and any warning codes. We keep it for five years after your account is deleted, then delete it automatically.
• Financial records, as the law requires. Payments, refunds and the invoices they belong to are kept, including the client's name, tax number and billing address shown on those invoices. We remove the rest of your personal details from these records. We have not yet set a date for deleting them.
• PDF copies of your invoices, for five years. These are part of the financial records. Every invoice PDF we stored stays exactly as it was issued, paid or not, including your name, your business and bank details and your client's details. A link to one of these PDFs keeps working until it is deleted. We keep them for five years after your account is deleted, then delete them automatically.

We may also retain anonymized or aggregated data that can no longer be linked to you.

Timeline

Delete my account takes effect straight away, unless a payment, refund, dispute or instalment plan is still in progress, in which case we tell you what to finish first. We process emailed requests within 30 days. Either way, we confirm the outcome by email.

WhatsApp data

Any message content we processed to create invoices is deleted along with your account, as described above.

Contact

For questions about data deletion, email [email protected]. For general support, email [email protected].